GUEST ENGAGEMENT:

– 52% of the travelers compared prices provided by a OTA with a hotels own website/APP.

– 33% Millennials shared their experience on Social Media.

– 60% of the guests liked a discount notification from a local restaurant.

HOTEL COMMUNICATION:

– 48% wanted to request for pillows, toiletries et al via their smart phone.

GUEST ROOM MANAGEMENT SYSTEM:

– 59% of the guests want to have room controls via smart phones/tablets.

IN ROOM ENTERTAINMENT:

– 33% of the guests want to stream their content to the in room entertainment system.

ROOM ACCESS:

– 71% rated ease of check in very/extremely important.